Refund policy
At ShopDeja, we strive to provide high quality African clothing. Your satisfaction is important to us, and we encourage you to review our policy carefully before placing an order to ensure a smooth shopping experience.
Returns
Return will be unused, unwashed, unworn, and returned in their original condition with all tags, labels, and packaging intact within 7 days upon delivery. Also, clients will liable for shipment cost.
How to Request a Refund
To initiate a refund request, please contact us info.shopdeja@gmail.com within 7 days of receiving your item. Kindly include your order number, clear photos of the issue, and a brief explanation of your concerns.
Review and Approval Process
All refund requests are subject to review and approval.
- Approved requests may require the item to be returned for inspection.
- Items returned without prior approval will not be accepted.
- Returned items must pass quality inspection before a refund is processed.
We reserve the right to decline refund requests that do not meet the eligibility criteria.
Refund Processing
- Approved refunds are issued to the original payment method within 5- 7 business days after inspection.
- Initial shipping fees are non-refundable.
Exchanges
We offer exchanges for size, provided they are available in stock. Please follow the same return steps to request an exchange
- Exchange requests must be submitted within 7 days of delivery.
- Customers are responsible for all shipping costs related to exchanges.
Non-Refundable Items
Items purchased on sale or with a discount of 10% or more are considered final sale and are not eligible for refunds or exchanges.